FAQ

Frequently Asked Questions

Orders will be accepted through the website 24-7, 365 days per year, however, our office is open Monday to Friday (excluding public holidays) 9am until 5 pm so our orders will only be processed during these times.

We accept payment from the following:

  • Belfius
  • iDEAL
  • ING HomePay
  • KBC/CBC betaalknop
  • SOFORT Banking
  • BANCONTACT

Once the order has been printed and is ready for dispatch you will automatically receive a track and trace number.

  1. Fill in the returns form and press submit.
  2. Then send the products to be returned with your contact details and order
    number (returns address on the return form).
  3. Return are made at your own/customers expense we recommend that you use a secure trackable service e.g. postNL, DHL or UPS and that you retain proof of sending, in case of a dispute.

All returns need to be done within 30 days of receipt of goods, unwanted goods should be returned in the original packaging, unopened, undamaged and in a saleable condition.

Please note: We are unable to accept the return of any bespoke/tailor made products.

Once we receive your parcel we will refund your account within 14 working days after receipt of the parcel.

Please Note: It si important that the above process is followed for all product returns, any returns received outside of tis process will delay any refunds and may be returned to you without a refund being processed.

Moss and Plant Pictures and Walls

Yes, styleGREEN, the manufacturer, uses only real plants, which are naturally preserved in a special process using glycerol and food dye. This permanently preserves the plants and means they require no maintenance.

The special preservation methods are based on water, food colors and glycerol and is therefore completely harmless to health. In an exchange process the water in the plant is replaced by glycerol and chlorophyll by food coloring.

No, care is not necessary. On the contrary, the conserved plants should not be sprayed under any circumstances. In addition, the plants do not need light, and anti-static properties prevent dust. In short: 100% natural, 0% care.

In direct sunlight, moss can fade after 2 to 3 years. It is therefore advisable to avoid this whenever possible. In addition, you should not hang the products near or above heat sources, such as fireplaces, because the glycerin is not resistant to this.

As long as the air humidity does not exceed 70%, the plants can be used for images and walls in all interior spaces – for example in the living room, bedroom or dining room, in offices and meeting rooms, in public buildings or at trade fairs. The stabilized plants are not suitable for use in outdoor areas.

Yes, the stabilized plants function as soft natural materials such as acoustic panels and reduce both noise and reflected noise in closed rooms.

Because they are living plants and mosses, they also have a typical, natural scent, which, however, disappears with time.

No, not entirely. First, our moss and plant pictures are made by hand. Secondly, the plants are natural products that have variations in color and shape. Therefore every delivered moss and plant picture or wall we deliver is unique.

Wallpaper

To request an example of your desired wallpaper, select ‘Order Example’ from the drop-down menu.

A maximum of 2 examples can be ordered of each design. Of the Ava Mariak design an advantage can be ordered once.

Wallpaper examples are 52 by 22 cm.

Ava Marika examples are 52cm x 52cm.

Many of our wallpaper designs have large repeating patterns, so the examples do not show the whole structure.

Examples are meant as an indication of structure and pattern and therefore do not show repeating patterns.

When sending sample wallpaper, we do not provide track and trace information.

Send the measurements to info@draumr.nl and we will calculate it for you.

No problem.

All returns must be made within 30 days of receipt of the goods, unopened, undamaged and in their original packaging.

Wallpaper must be checked before cutting or hanging. We do not accept claims after the wallpaper has been cut or glued. We also do not reimburse labour for the wallpaper.

No, we do not have a wallpaper book. You can see our products on the website.

Quote from W&M:

INSPIRED BY NATURE

Every Woodchip & Magnolia design has a story. And every story starts with founder and designer Nina Marika Tarnowski, who, since childhood, has used the flora, fauna and rich landscapes of her native Lancashire as inspiration for her designs.

It is this appreciation of nature which underscores Woodchip & Magnolia’s commitment to the environment.

 PROTECTING NATURE

All Woodchip & Magnolia wallcoverings and fabrics are printed to order at our Lancashire studio. This means minimal wastage, but also no holding of unsold stock – no lighting or heating of storerooms or unnecessary usage of electricity, or transport and travel.

We design, curate and manufacture in-house then simply launch online when the mood suits. Our website is our online catalogue we don’t make or distribute pattern books or ‘dust collectors’ as they are known in the trade.