Returns

Returns

Instructions

1. Fill in the returns form below and press submit
2. Send your products back with your contact details and order number. Returns are made at your own/customers expense we recommend that you use a secure trackable service e.g. postNL, DHL or UPS and that you retain proof of sending, in case of a dispute.

Address

Draumr BV
Rosenheimer Str 27
85635 Höhenkirchen- Siegertsbrunn
Duitsland

All returns need to be done within 30 days of receipt of goods, unwanted goods should be returned in the original packaging, unopened, undamaged and in a saleable condition.

Please Note: that we are unable to accept returns for any Bespoke/Tailor
Made orders, samples or any other bespoke or customised products

Once we receive your parcel, we will refund your account within 14 working
days after receipt of the parcel.

Please Note: it is important that the above process is followed for all product
returns, any returns received outside of this process will delay any refunds and
may be returned to you without a refund being processed.

Form for returns